Handle peak demand, provide personalized 24/7 support, and manage your customers’ requests end-to-end while maintaining regulatory compliance—all thanks to intelligent AI agents specialized in the energy sector.
The Challenges Facing the Utility Sector
Customers who are increasingly well-informed and demanding
who expect immediate, clear, and readily available answers across all channels.
Very high contact volumes
with unpredictable spikes that are difficult to manage using traditional models.
Strict regulatory requirements (in particular ARERA)
that require traceability, service continuity, and minimum quality standards.
The need to manage complex and repetitive tasks
Information about bills, service outages, complaints, and contract matters.
Pressure on costs, response times, and perceived quality
Growing while maintaining efficiency is difficult without advanced automation.
Integration with existing systems, which are often outdated
that slow down processes and make it difficult to be agile.
Success Stories
The Impact of Voice AI on a Leading Energy Company
One of our clients, an Italian leader in the retail energy market, was struggling to provide fast and consistent service across all channels as the number of customers and support requests grew.
End-to-End Resolution
Automatic understanding of natural language requests and comprehensive handling of the request.
Enhanced customer profiles
A comprehensive overview featuring historical data, sentiment analysis, recommendations, and next best actions in the CRM, designed for advanced users.
24/7 multilingual support
Continuous support, even outside of business hours, for emergencies and urgent requests, thereby enhancing the customer experience.
Operators in the loop
Involvement of staff in handling requests that cannot be automated
Advanced Monitoring
100% automated analysis of conversations using generative AI to extract insights, trends, and keywords.